There are a few reasons that
Tiger Envelopes may not be able to decrypt a message.
- The sender has an old public key for you.
Verify your key with the sender.
If the keys don't match,
update the key.
Be sure to verify the new key.
- The message wasn't encrypted to you, even if it's addressed to you.
Someone may have sent you a message encrypted for someone else.
The sender must encrypt the message using
your public key.
- The message is to you, but you need to
configure Tiger to protect that email address.
- Your passphrase has changed. Whenever you change your passphrase,
you must enter the new passphrase
into Tiger's control panel.
