Exchanging mail
What are the Tiger servers?
Why can't I receive mail?
What do I do if my mail client gets an error exchanging messages?
How do I see if Tiger Envelopes will protect messages I exchange with someone?
How do I see if one of my email addresses is protected?
What do I do if someone has the wrong key for my email address?
What do I do if I try to verify a key and it doesn't match?
Why is a "Validation" code added to the bottom of my inbound messages?
What is an "Unsafe message format"?
Why aren't unsafe messages just passed through the system?
Why didn't a message I sent get delivered?
Why did a message I sent go to the wrong email server?
Where are the encrypted messages stored?
Why is there an extra period at the end of messages?
See also Encryption software and Error messages
Verifying keys and passphrases
How do I verify someone's key?
Why do I need to verify someone's key?
Why can't I verify someone's key by email?
Why doesn't a new key I received appear in the control panel?
How do I send my key to someone?
What do I do with a key someone sent me?
How do I see a passphrase for one of my keys?
How do I change my passphrase?
How do I stop my public key from being sent whenever I send a message?
How do I delete a BC key?
Running Tiger Envelopes
What do I do after I install Tiger Envelopes?
How do I know Tiger Envelopes is running?
How do I start the Tiger Envelopes control panel?
How do I disable the splash screen when the control panel starts up?
Where is the manual for Tiger Envelopes?
How do I start Envelopes from a terminal window on Mac?
How do I stop Tiger Envelopes?
See also Folders
Testing Envelopes
Why do I need to test Tiger Envelopes?
What do I do if there are any errors or failures running the tests?
How do I speed up the tests?
Resolving problems
What do I do when I see a message like this or something unexpected happens?
Can't connect to 127.0.0.1 server
Login to server 127.0.0.1 failed
127.0.0.1 is not a valid IMAP server
Invalid user, password, or Tiger account
Socket error: 10061
Could not send messages
Can't receive any mail
Bad passphrase
Windows Security Alert
Illegal Key Size
Unable to decrypt message
The provider BC may not be signed by a trusted party
550 relay not permitted
554 relay access denied
Service unavailable
Connection timed out
Another program on your computer may be using the following server and port
Trailing period at the end of messages
See also Exchanging mail
Backing up
Which files do I need to backup?
Which files should I backup before installing Tiger?
Mail clients
How do I configure my mail client to use Tiger Envelopes?
What changes does Tiger Envelopes make to my mail client?
How do I update Tiger if my service provider changes mail servers for my accounts?
How do I update the login id for an email account?
Why does the login id for my email account show my email address?
Why are there @@ in my login id for my email account?
Does Tiger Envelopes store the login or passwords for my email accounts?
Why didn't the installer automatically configure one of my email accounts?
Why do I need to reenter my email account's password?
What password should I enter when email client prompts me?
How do I restore my mail client to the way it was before Tiger Envelopes?
Why does my mail client time out?
Why aren't any of my Mac Mail accounts configured automatically?
Control panel
What is the Tiger control panel?
How do I start the Tiger Envelopes control panel?
How do I stop Tiger Envelopes control panel from configuring my mail client?
How do I update Tiger if my service provider changes mail servers for my accounts?
Why aren't all my mail clients' accounts in the drop down list when I add an email account?
Why doesn't Tiger find all my KMail accounts?
Why won't Tiger Envelopes run after I disable BC?
Encryption software
Which encryption programs does Tiger Envelopes support?
How do I change Tiger to use another encryption program I installed?
Where do I install GPG or PGP so Tiger can find it?
What do I do if I change where I installed GPG or PGP?
What does the Link Security setting mean?
Why didn't Tiger decrypt a message?
How do I get Enigmail to work with Envelopes?
What and where are the encryption software folders?
See also Exchanging mail and Error messages
Key summaries and Fingerprints
What's a key summary?
What's a fingerprint?
How do I see someone's key summary?
How do I get someone's key summary or fingerprint?
How do I verify someone's key?
How do I verify Tiger Support's key?
Folders and Paths
Where is Tiger Envelopes installed?
Where is the Envelopes data folder?
Where is the Tiger Envelopes path?
What is the difference between the system's and Envelope's path?
Installers, file digests, and uninstaller
After I download the installer, what do I do?
Does the installer just install files?
What does the one button install do?
Do I need to download the source only file to get the source code?
After I download the source only file, what do I do?
Why didn't the installer automatically configure my system?
Why didn't the installer automatically configure one of my email accounts?
Why aren't all my accounts configured automatically?
Why wasn't my configuration saved during the installation?
How do I get MD5 and SHA1 file digests?
Why do I need to compare MD5 and SHA1 file digests?
Should I uninstall before installing a new version?
Uninstall and restore
Should I uninstall before installing a new version?
How do I restore my mail client to the way it was before Tiger Envelopes?
How do I restore keys?
How do I uninstall if I used a Tiger installer (e.g., envelopes-windows-installer-x.y.exe)?
How do I uninstall if I installed from source (e.g., envelopes-sourceonly-x.y.tar.gz)?
More questions
Where else can I get answers to my questions?
